Effective Date: November 2024
FETCHevery is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This privacy policy outlines how we collect, use and protect your information when you subscribe to and use our software services.
1. Information We Collect
Personal Information:
– When you subscribe to our services, we collect personal information such as your name, email address, phone number and payment details.
Usage Data:
– We collect data on how you interact with our software, including but not limited to the features you use, the actions you take, and the time and duration of your activities.
Technical Data:
– We may collect technical information about your device, including IP address, browser type and operating system.
Imagery:
– If you upload any imagery to the FETCHevery software, we may collect and store these images for the purposes outlined in our terms and conditions.
2. How We Use Your Information
Provision of Services:
– We use your personal and usage data to provide, maintain and improve our software services.
Payment Processing:
– Personal information is used to process your subscription payments and manage your billing account.
Customer Support:
– We may use your information to respond to your inquiries, provide customer support and resolve issues.
Marketing and Promotions:
– With your consent, we may use your contact information to send you marketing and promotional materials. You can opt out of these communications at any time.
Improvement and Analysis:
– We use anonymised or aggregated data to analyse trends, monitor usage and improve the performance and features of our software.
3. Data Sharing and Disclosure
Service Providers:
– We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis and customer support.
Legal Compliance:
– We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers:
– In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
Protection of Rights:
– We may disclose your information to protect our rights, privacy, safety or property and that of our users and affiliates.
4. Data Security
– We implement industry-standard security measures to protect your personal information from unauthorised access, use or disclosure. These measures include encryption, firewalls and secure socket layer (SSL) technology.
5. Data Retention
– We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
6. Your Rights
Access and Correction:
– You have the right to access and correct your personal information held by us. You can update your information through your account settings or by contacting us directly.
Deletion:
– You have the right to request the deletion of your personal information, subject to certain legal obligations.
Opt-Out:
– You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
7. Children’s Privacy
– Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
– We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.
9. Contact Us
– If you have any questions or concerns about this privacy policy or our data practices, please contact us at help@fetchevery.com
By subscribing to FETCHevery software services, you acknowledge that you have read, understood, and agree to this privacy policy.